EXCHANGE AND RETURN
If the item you received has quality problems, please contact Tagi. within 24 hours.
For returns and exchanges not due to quality problems, the freight must be borne by you. The products are returned and exchanged by UPS by default. Please contact us and obtain the delivery address before delivery; after delivery, you need to send an email to tagibuyer@gmail.com, and Attach the tracking number and package picture
If the product is damaged during transportation, it will not be returned, we do not accept delivery, please understand!
The final interpretation right belongs to Tagi.
Scope of unacceptable returns:
1. Any goods for which receipt has not been confirmed;
2. Any goods not sold by Tagi.;
3. Any used merchandise (including opened merchandise);
4. The lack of packaging, product manuals, product supporting boxes, warranty cards and other products that affect secondary sales;
5. Any product with problems in use due to abnormal use, storage or maintenance;
6. The product has been invoiced but returned to Tagi. at the end of the invoice (you can continue the normal return and exchange process after the invoice is returned); if the product has been opened without any quality problems, the return or exchange requested due to personal preferences (model, appearance, size, color, smell) will not be accepted.
Scope of non-quality issues:
1. The color difference between the picture of the product and the real object caused by the lighting shooting and the color difference of different monitors;
2. The size of the product is inappropriate, the weight of the product has a floating error and the error is within the allowable range of the country;
3. Personal preferences, including different needs such as model, appearance, size, color, smell, etc.;
4. For accessories and jewelry products, allergic reactions may be caused by differences in individual skin quality and sensitivity to the products; problems caused by abnormal use, storage or improper maintenance;
Normal wear and tear (such as metal oxidation, coating color degradation, diamond falling off, etc.) is not a quality problem;
5. Commodities made of natural stones, glass, and ceramics contain inclusions, ribbons, bubbles, mineral impurities, etc., which belong to the physical characteristics of materials and do not belong to quality problems
6. Failure to operate correctly in accordance with the instructions results in the product being unusable;
7. Due to the hand-made craftsmanship and the creative effect of the designer, the products may have unavoidable hand-made traces, colors, and shapes that may not be uniform and regular.