Refund policy
Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us attagiofficial2022@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and Excluding Compensation for Intentional Damage. Please get in touch if you have questions or concerns about your specific item.
Exclusions: The following types of damage are excluded from our compensation policy:
Damage caused by misuse, abuse, or intentional acts.
Damage resulting from unauthorized modifications or repairs.
Damage caused by external causes such as accidents, natural disasters, or power surges that are not the fault of the product itself.
Unfortunately, we cannot accept returns on sale items or gift cards.
Customer Responsibilities: Customers are responsible for:
Using the product in accordance with the manufacturer's instructions. Taking reasonable care to prevent damage to the product.Reporting any issues with the product promptly and honestly.
Investigation and Determination: [Tagi.] reserves the right to investigate all claims of damage and determine whether the damage is due to causes excluded by this policy. We will assess the situation based on the information provided by the customer and any evidence available.
Modification of Policy: [Tagi.] reserves the right to modify this policy at any time. Any changes will be communicated to customers and will be effective from the date of publication.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Returns and Refunds Policy
1. Product Selection: Customers must exercise caution when selecting products to purchase. We do not offer any refunds or exchanges for products due to a change of mind.
2. Cross-Border Returns: Cross-border goods do not support return or exchange without a justified reason.
3. Eligible Returns:
o Goods must be returned along with any associated gifts to the specified address. (The buyer shall initially cover the shipping costs.)
o The seller will provide an equivalent discount voucher based on the return shipping cost receipt and return tracking number.
o The refund will be processed within 48 hours of receiving the returned package.
4. Customs Duties and VAT: The customer is required to bear any customs duties and value-added taxes incurred in the destination country.
5. Refusal of Taxes: If a package is returned due to the recipient's refusal to pay taxes, we will deduct shipping, return, and other related fees when processing your refund.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tagiofficial2022@gmail.com
Governing Law: This policy is governed by the laws of [specify governing law, e.g., the state of incorporation or the country where the company operates].
Modification of Policy: [Tagi.] reserves the right to modify this policy at any time. Any changes will be communicated to customers and will be effective from the date of publication.
Contact Information: For any questions or concerns regarding this policy, please contact our customer service team at [tagiofficial2022@gmail.com[].
- Choosing a selection results in a full page refresh.
